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	<title>Pressed Words &#187; Ninjas</title>
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		<title>Sara Rosso Interviews Matt Mullenweg at WordCamp Milan</title>
		<link>http://pressedwords.com/sara-rosso-matt-mullenweg-milan/</link>
		<comments>http://pressedwords.com/sara-rosso-matt-mullenweg-milan/#comments</comments>
		<pubDate>Wed, 14 May 2008 20:57:03 +0000</pubDate>
		<dc:creator><![CDATA[Austin Matzko]]></dc:creator>
				<category><![CDATA[Asides]]></category>
		<category><![CDATA[Users]]></category>
		<category><![CDATA[Matt Mullenweg]]></category>
		<category><![CDATA[Milan]]></category>
		<category><![CDATA[Ninjas]]></category>
		<category><![CDATA[WordCamp]]></category>

		<guid isPermaLink="false">http://pressedwords.com/?p=71</guid>
		<description><![CDATA[I thought the most interesting question in this interview was Rosso&#8217;s asking Mullenweg to follow up on his comment during the WordCamp Milan Q&#038;A about starting a WordPress &#8220;ninja&#8221; forum. During the Q&#038;A, Mullenweg had said that he wanted the WordPress ninjas to provide free support help to other users. Here, he says that he [&#8230;]]]></description>
				<content:encoded><![CDATA[<p>I thought the most interesting question <a href="http://it.intruders.tv/La-piattaforma-di-blog-piu-utilizzata-al-mondo-Intervista-a-Matt-Mullenweg-di-Wordpress_a106.html">in this interview</a> was Rosso&#8217;s asking Mullenweg to follow up on his <a href="http://pressedwords.com/matt-mullenweg-q-a-from-wordcamp-milan/">comment during the WordCamp Milan Q&#038;A about starting a WordPress &#8220;ninja&#8221; forum</a>. During the Q&#038;A, Mullenweg had said that he wanted the WordPress ninjas to provide free support help to other users.  Here, he says that he wants to model it after the Mac store &#8220;Genius Bar.&#8221;  Unfortunately, Rosso doesn&#8217;t follow up and ask <em>how</em> this can be implemented, and how it will be different from the existing WordPress.org support forums.</p>
<p>The salient difference between the &#8220;Genius Bar&#8221; and the proposed &#8220;Ninja&#8221; forum is that the &#8220;geniuses&#8221; are being paid.  Almost two years ago, the WordPress hackers list <a href="http://comox.textdrive.com/pipermail/wp-hackers/2006-November/009637.html">discussed the issue of getting more code-savvy folks to help in the forums</a>, and not much has changed (although there is an &#8220;advanced&#8221; section of the forums now).   As some of the hackers pointed out, <a href="http://comox.textdrive.com/pipermail/wp-hackers/2006-November/009639.html">expert coders often find the &#8220;noise ratio&#8221; frustrating</a>.  But even assuming the signal-to-noise issue is eliminated, what will make the &#8220;ninja&#8221; forum encourage more expert help than does the current <a href="http://wordpress.org/support/forum/13">advanced forum</a>?  I&#8217;m looking forward to seeing what Mullenweg has in mind. </p>
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